If your trip or a part of it gets canceled by the carrier(s), we’ll notify you as soon as they inform us. If you still want to travel, you can choose an alternative itinerary. If not, you can opt for a refund. If possible, we’ll always offer you an alternative itinerary. It might be for free or paid depending on the situation, but you’ll always see the full price before you confirm any option. In some cases, the carrier might offer you an alternative as well. If it’s suitable, we can either confirm this with them or advise you to accept it directly.

If you're confident that your trip has been canceled and we haven't notified you, please wait until it’s closer to the departure date. We might still receive the cancellation notice from the carriers, which would result in more refund options for you. Carriers all over the world now change their schedules at the last minute. In some cases, they might publicly announce the cancellations, but don't cancel the flights right away. Instead, they wait until closer to the departure date.

If you're already at the airport and there’s been a cancellation, please sign in /use your booking number and last name(s) and open your trip. If we know about the disruption, you’ll see further instructions. You should also receive a notification. If we don't know about the disruption, you’ll be able to report it right there. Click “Going to miss your connection?” and we’ll show you your options. If this doesn't help, or if the carrier has offered you an alternative option that you’d like to take, please contact us.