Changes of bookings
Sometimes it happens that a flight, bus, train or ferry gets canceled by the carrier. This happens very rarely, but we always do our best to help you.
Go to section:
My trip (or a part of it) has been canceled
If your transport gets canceled, we'll tell you once we know. You can pick a new route from your account or get a refund. If you're already traveling or at the airport and haven't heard about a cancellation, please reach out to us.
Can I cancel with the carriers directly?
If you cancel your ticket directly with the transport carrier, you might not always get a refund due to different policies. If the transport carrier refunds to our account, tell us. We'll send it to you unless you've asked us for a refund already.
Was this article helpful?
Related articles
Customer support
Here you can find how to contact us. Our team will do our best to assist you in any issue you may have.
Still need help?