When it comes to travel, clear communication matters. If you have a concern or complaint related to your reservation, Tryp.com offers simple and direct ways to get in touch — with live chat and email recommended for the fastest and most accurate support.

Tryp.com is a Denmark-based, AI-powered travel platform built around one idea: combining smart automation with human assistance. Our technology helps manage bookings efficiently, while our support team is always there when a situation needs personal attention.

The easiest ways to reach us

For most reservation-related concerns, live chat is a great starting point. It’s available on the Tryp.com website and mobile app, and it allows our agents to assist you in real time while viewing your booking details.

If your concern requires explanation, documentation, or follow-up, emailing us at info@tryp.com is equally recommended. Email makes it easier to share all relevant details in one place and ensures your message is properly reviewed by the right team.

Other ways to contact Tryp.com

You can also leave feedback directly from your Tryp.com account or mobile app using the 👍🏻 Feedback option. This helps us understand your experience and improve our service.

If you prefer speaking with someone, phone support is available at +45 43 32 63 67 or +351 308 801 051.

What to include when contacting us

Whichever channel you choose, sharing your reservation ID, the email used for booking, and a short explanation of your concern helps us respond more efficiently and reduce unnecessary back-and-forth.

What happens next

Once we receive your message, our support team reviews the details alongside booking and airline information. You’ll then hear back from us with clarification, next steps, or a resolution. Some cases may require coordination with airlines or payment partners, but we always aim to keep communication clear and transparent.

More than support

At Tryp.com, we see support as part of the journey — not an afterthought. Whether you contact us through chat, email, feedback, or phone, every concern is handled with care. While our team is here to assist with any concerns, you can also be confident that Tryp.com is fully compliant with the EU Package Travel Directive, safeguarding your travel rights...

🧡 Tryp.com — your AI travel partner, supported by a dedicated customer support team.